When you get sick, you have several options from which to choose. Members often ask us, “Should I use Telemedicine, urgent care or the ER?” 

Each option is important; your symptoms determine which one to use. If you have a non-emergency illness like the flu, a sinus infection or bronchitis, Telemedicine can be the right choice. But certain medical conditions or life-threatening symptoms require a visit to the ER. 

Use this handy guide to help you determine when to use Telemedicine versus other care options: